Work-family conflict and family-work conflict on worker’s work roles effectiveness in the call centre industry in Klang valley: a comprehensive model / Raslan Nordin ...[et al.]
Call Centre industry has been the most challenging and yet highly stressful environment work place. Call Centre are known implementing high target as well as rotating shift pattern that further challenges by causing conflicts on the employee’s focus between work and family. This study will focus on...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Faculty of Business and Management, Universiti Teknologi MARA, Shah Alam
2018
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/23196/ |
| _version_ | 1848805687155490816 |
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| author | Nordin, Raslan Ghazali, Norfazlina Mohamad Mozie, Noorizan Che Din, Suryani |
| author_facet | Nordin, Raslan Ghazali, Norfazlina Mohamad Mozie, Noorizan Che Din, Suryani |
| author_sort | Nordin, Raslan |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | Call Centre industry has been the most challenging and yet highly stressful environment work place. Call Centre are known implementing high target as well as rotating shift pattern that further challenges by causing conflicts on the employee’s focus between work and family. This study will focus on work-family conflict challenges and solutions among employees and organizations in the Malaysia on the Asian context. Is it imperative to find the relationship between work and family with the employee’s Job Role, Career Role, Innovation Role, Team Role, and Organization Role. The research will adopt the quantitative approach using the survey (through a structured questionnaire). Primary data for this research will be collected from original sources through distribution of questionnaires to employees of call centre organizations in Klang Valley. The findings are expected to benefits the employee’s, the human resource professional and the organization itself. |
| first_indexed | 2025-11-14T22:14:59Z |
| format | Article |
| id | uitm-23196 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T22:14:59Z |
| publishDate | 2018 |
| publisher | Faculty of Business and Management, Universiti Teknologi MARA, Shah Alam |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-231962022-07-04T06:13:50Z https://ir.uitm.edu.my/id/eprint/23196/ Work-family conflict and family-work conflict on worker’s work roles effectiveness in the call centre industry in Klang valley: a comprehensive model / Raslan Nordin ...[et al.] abrij Nordin, Raslan Ghazali, Norfazlina Mohamad Mozie, Noorizan Che Din, Suryani Human behavior. Behaviorism. Neobehaviorism. Behavioral psychology Affection. Feeling. Emotion Conflict of generations Call Centre industry has been the most challenging and yet highly stressful environment work place. Call Centre are known implementing high target as well as rotating shift pattern that further challenges by causing conflicts on the employee’s focus between work and family. This study will focus on work-family conflict challenges and solutions among employees and organizations in the Malaysia on the Asian context. Is it imperative to find the relationship between work and family with the employee’s Job Role, Career Role, Innovation Role, Team Role, and Organization Role. The research will adopt the quantitative approach using the survey (through a structured questionnaire). Primary data for this research will be collected from original sources through distribution of questionnaires to employees of call centre organizations in Klang Valley. The findings are expected to benefits the employee’s, the human resource professional and the organization itself. Faculty of Business and Management, Universiti Teknologi MARA, Shah Alam 2018-12 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/23196/1/AJ_RASLAN%20NORDIN%20ADBRIJ%20B%2018.pdf.pdf Nordin, Raslan and Ghazali, Norfazlina and Mohamad Mozie, Noorizan and Che Din, Suryani (2018) Work-family conflict and family-work conflict on worker’s work roles effectiveness in the call centre industry in Klang valley: a comprehensive model / Raslan Nordin ...[et al.]. (2018) Advances in Business Research International Journal (ABRIJ) <https://ir.uitm.edu.my/view/publication/Advances_in_Business_Research_International_Journal_=28ABRIJ=29.html>, 4 (2). pp. 107-115. ISSN 2462-1838 https://abrij.uitm.edu.my |
| spellingShingle | Human behavior. Behaviorism. Neobehaviorism. Behavioral psychology Affection. Feeling. Emotion Conflict of generations Nordin, Raslan Ghazali, Norfazlina Mohamad Mozie, Noorizan Che Din, Suryani Work-family conflict and family-work conflict on worker’s work roles effectiveness in the call centre industry in Klang valley: a comprehensive model / Raslan Nordin ...[et al.] |
| title | Work-family conflict and family-work conflict on worker’s work roles effectiveness in the call centre industry in Klang valley: a comprehensive model / Raslan Nordin ...[et al.] |
| title_full | Work-family conflict and family-work conflict on worker’s work roles effectiveness in the call centre industry in Klang valley: a comprehensive model / Raslan Nordin ...[et al.] |
| title_fullStr | Work-family conflict and family-work conflict on worker’s work roles effectiveness in the call centre industry in Klang valley: a comprehensive model / Raslan Nordin ...[et al.] |
| title_full_unstemmed | Work-family conflict and family-work conflict on worker’s work roles effectiveness in the call centre industry in Klang valley: a comprehensive model / Raslan Nordin ...[et al.] |
| title_short | Work-family conflict and family-work conflict on worker’s work roles effectiveness in the call centre industry in Klang valley: a comprehensive model / Raslan Nordin ...[et al.] |
| title_sort | work-family conflict and family-work conflict on worker’s work roles effectiveness in the call centre industry in klang valley: a comprehensive model / raslan nordin ...[et al.] |
| topic | Human behavior. Behaviorism. Neobehaviorism. Behavioral psychology Affection. Feeling. Emotion Conflict of generations |
| url | https://ir.uitm.edu.my/id/eprint/23196/ https://ir.uitm.edu.my/id/eprint/23196/ |