A study on the level of service quality: case for Northport Malaysia Bhd as Malaysia's world port / Aini Qamariah Mohd Yusof

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A study on the level of service quality: case for Northport Malaysia Bhd as Malaysia's world port / Aini Qamariah Mohd Yusof

This research is about a study on the level of service quality in Northport (M) Bhd as Malaysia's world port. Researcher has found out that to measures service quality, factors such as reliability, tangibles, responsiveness, assurance and empathy are important. However, in this research, resear...

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Bibliographic Details
Main Author:	Mohd Yusof, Aini Qamariah
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2007
Online Access:	https://ir.uitm.edu.my/id/eprint/17934/

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