Identifying and validating the dimensions of service quality for the banking industry in Malaysia / Jasmine Vivienne Andrew

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Identifying and validating the dimensions of service quality for the banking industry in Malaysia / Jasmine Vivienne Andrew

The strategic nature of the banking sector, being the life-blood of business and industry, has garnered considerable attention since the recent global financial crisis. The liberalization and deregulation of the financial sector that stimulated intense competition among banking institutions is an is...

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Bibliographic Details
Main Author:	Andrew, Jasmine Vivienne
Format:	Thesis
Language:	English
Published:	2010
Online Access:	https://ir.uitm.edu.my/id/eprint/17706/

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