TQM : a case study of Malaysia Airlines Academy / Kamal Kishore Jain
Malaysia Airlines, with almost 40 domestic and over 80 foreign destinations, is the largest passenger airline in Southeast Asia. At its very is the people and their dedication and commitment to upholding the golden reputation of Malaysia Airlines. The shaping force behind its people is the Malaysia...
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| Format: | Article |
| Language: | English |
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Faculty of Business and Management ; UiTM Press
2000
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| Online Access: | https://ir.uitm.edu.my/id/eprint/11413/ |
| _version_ | 1848802981246402560 |
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| author | Jain, Kamal Kishore |
| author_facet | Jain, Kamal Kishore |
| author_sort | Jain, Kamal Kishore |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | Malaysia Airlines, with almost 40 domestic and over 80 foreign destinations, is the largest passenger airline in Southeast Asia. At its very is the people and their dedication and commitment to upholding the golden reputation of Malaysia Airlines. The shaping force behind its people is the Malaysia Airlines Academy - MAA. The Academy is a Training Institution approved as a training provider by the Human Resources Development Council (HRDC); the Ministry of Culture, Arts and Tourism (MOCAT), and the Ministry of Education of Malaysia. Being an approved training provider the Academy must ensure that its products and services meet customer requirements, and Safety Training modules meet statutory requirements of Department of Civil Aviation. |
| first_indexed | 2025-11-14T21:31:59Z |
| format | Article |
| id | uitm-11413 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T21:31:59Z |
| publishDate | 2000 |
| publisher | Faculty of Business and Management ; UiTM Press |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-114132016-11-15T11:50:31Z https://ir.uitm.edu.my/id/eprint/11413/ TQM : a case study of Malaysia Airlines Academy / Kamal Kishore Jain jibe Jain, Kamal Kishore Total quality management. Benchmarking Malaysia Malaysia Airlines, with almost 40 domestic and over 80 foreign destinations, is the largest passenger airline in Southeast Asia. At its very is the people and their dedication and commitment to upholding the golden reputation of Malaysia Airlines. The shaping force behind its people is the Malaysia Airlines Academy - MAA. The Academy is a Training Institution approved as a training provider by the Human Resources Development Council (HRDC); the Ministry of Culture, Arts and Tourism (MOCAT), and the Ministry of Education of Malaysia. Being an approved training provider the Academy must ensure that its products and services meet customer requirements, and Safety Training modules meet statutory requirements of Department of Civil Aviation. Faculty of Business and Management ; UiTM Press 2000 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/11413/1/AJ_KAMAL%20KISHORE%20JAIN%20JIBE%2000.pdf Jain, Kamal Kishore (2000) TQM : a case study of Malaysia Airlines Academy / Kamal Kishore Jain. (2000) Journal of International Business, Economics and Entrepreneurship (JIBE) <https://ir.uitm.edu.my/view/publication/Journal_of_International_Business,_Economics_and_Entrepreneurship_=28JIBE=29.html>, 8 (1). pp. 81-101. ISSN 0128-7494 https://jibe.uitm.edu.my/ |
| spellingShingle | Total quality management. Benchmarking Malaysia Jain, Kamal Kishore TQM : a case study of Malaysia Airlines Academy / Kamal Kishore Jain |
| title | TQM : a case study of Malaysia Airlines Academy / Kamal Kishore Jain |
| title_full | TQM : a case study of Malaysia Airlines Academy / Kamal Kishore Jain |
| title_fullStr | TQM : a case study of Malaysia Airlines Academy / Kamal Kishore Jain |
| title_full_unstemmed | TQM : a case study of Malaysia Airlines Academy / Kamal Kishore Jain |
| title_short | TQM : a case study of Malaysia Airlines Academy / Kamal Kishore Jain |
| title_sort | tqm : a case study of malaysia airlines academy / kamal kishore jain |
| topic | Total quality management. Benchmarking Malaysia |
| url | https://ir.uitm.edu.my/id/eprint/11413/ https://ir.uitm.edu.my/id/eprint/11413/ |