The design and implementation of Delta Inn Hotel e-reservation services / Nur Adyani Abdul Latiff
The research report is about designing and implementing hotel e-reservation services with e-crm features and e-service quality dimension. There are four objective to be achieve which are to analyze e-crm features that can be include in hotel e-reservation services, to analyse user requirement of hot...
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| Format: | Thesis |
| Language: | English |
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2006
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| Online Access: | https://ir.uitm.edu.my/id/eprint/10448/ |
| _version_ | 1848802938739228672 |
|---|---|
| author | Abdul Latiff, Nur Adyani |
| author_facet | Abdul Latiff, Nur Adyani |
| author_sort | Abdul Latiff, Nur Adyani |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | The research report is about designing and implementing hotel e-reservation services with e-crm features and e-service quality dimension. There are four objective to be achieve which are to analyze e-crm features that can be include in hotel e-reservation services, to analyse user requirement of hotel e-reservation services. To design a hotel e-reservation services that are based on the user requirement and To develop a hotel e-reservation services with e-crm features. The approached that are used throughout this project development are through observing 40 hotel website in Malaysia to see the application of e-crm features in the website and conduct an interview with the manager of Delta Inn Hotel to capture requirement. From the analysis of the e-crm features, the adjustments of the features are made and as a result of the modification, lists of features that are suitable to apply in the hotel e-reservation services are obtained. As a result of the combination of user requirement and also from the features analysis, the development of the web is conduct to develop Delta Inn Hotel E-reservation Service that applies e-crm features. |
| first_indexed | 2025-11-14T21:31:18Z |
| format | Thesis |
| id | uitm-10448 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T21:31:18Z |
| publishDate | 2006 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-104482025-01-20T08:46:29Z https://ir.uitm.edu.my/id/eprint/10448/ The design and implementation of Delta Inn Hotel e-reservation services / Nur Adyani Abdul Latiff Abdul Latiff, Nur Adyani Electronic Computers. Computer Science The research report is about designing and implementing hotel e-reservation services with e-crm features and e-service quality dimension. There are four objective to be achieve which are to analyze e-crm features that can be include in hotel e-reservation services, to analyse user requirement of hotel e-reservation services. To design a hotel e-reservation services that are based on the user requirement and To develop a hotel e-reservation services with e-crm features. The approached that are used throughout this project development are through observing 40 hotel website in Malaysia to see the application of e-crm features in the website and conduct an interview with the manager of Delta Inn Hotel to capture requirement. From the analysis of the e-crm features, the adjustments of the features are made and as a result of the modification, lists of features that are suitable to apply in the hotel e-reservation services are obtained. As a result of the combination of user requirement and also from the features analysis, the development of the web is conduct to develop Delta Inn Hotel E-reservation Service that applies e-crm features. 2006 Thesis NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/10448/2/10448.pdf Abdul Latiff, Nur Adyani (2006) The design and implementation of Delta Inn Hotel e-reservation services / Nur Adyani Abdul Latiff. (2006) Degree thesis, thesis, Universiti Teknologi MARA. <http://terminalib.uitm.edu.my/10448.pdf> |
| spellingShingle | Electronic Computers. Computer Science Abdul Latiff, Nur Adyani The design and implementation of Delta Inn Hotel e-reservation services / Nur Adyani Abdul Latiff |
| title | The design and implementation of Delta Inn Hotel e-reservation services / Nur Adyani Abdul Latiff |
| title_full | The design and implementation of Delta Inn Hotel e-reservation services / Nur Adyani Abdul Latiff |
| title_fullStr | The design and implementation of Delta Inn Hotel e-reservation services / Nur Adyani Abdul Latiff |
| title_full_unstemmed | The design and implementation of Delta Inn Hotel e-reservation services / Nur Adyani Abdul Latiff |
| title_short | The design and implementation of Delta Inn Hotel e-reservation services / Nur Adyani Abdul Latiff |
| title_sort | design and implementation of delta inn hotel e-reservation services / nur adyani abdul latiff |
| topic | Electronic Computers. Computer Science |
| url | https://ir.uitm.edu.my/id/eprint/10448/ |