The design and implementation of Delta Inn Hotel e-reservation services / Nur Adyani Abdul Latiff
The research report is about designing and implementing hotel e-reservation services with e-crm features and e-service quality dimension. There are four objective to be achieve which are to analyze e-crm features that can be include in hotel e-reservation services, to analyse user requirement of hot...
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| Format: | Thesis |
| Language: | English |
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2006
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| Online Access: | https://ir.uitm.edu.my/id/eprint/10448/ |