OpinionSeer: Text visualization on hotel customer reviews of services and physical environment
The popularity of online platforms such as social media, review websites and blogs in recent years has increased the volume of user-generated content. Travel websites such as TripAdvisor, Agoda, Booking.com has been a popular companion to many travellers when deciding which hotels to stay and where...
| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Published: |
2018
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| Subjects: | |
| Online Access: | http://eprints.sunway.edu.my/877/ |
| _version_ | 1848801917674717184 |
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| author | Lee, Angela Siew Hoong * Chong, Daniel Ka Leong * Chan, Khin Whai |
| author_facet | Lee, Angela Siew Hoong * Chong, Daniel Ka Leong * Chan, Khin Whai |
| author_sort | Lee, Angela Siew Hoong * |
| building | SU Institutional Repository |
| collection | Online Access |
| description | The popularity of online platforms such as social media, review websites and blogs in recent years has increased the volume of user-generated content. Travel websites such as TripAdvisor, Agoda, Booking.com has been a popular companion to many travellers when deciding which hotels to stay and where to go in a foreign country. Travel websites such as TripAdvisor, Agoda and Booking.com are sources for consumers to obtain past experiences, reviews and recommendations from other travellers who have visited a specific hotel. Thus, organizations and businesses now turn to big data analytics to inspire them to discover hidden insights and gain better understanding. In this paper, we study several factors which are impacting customer satisfaction and to identify various hidden insights towards travellers’ experience through text mining. |
| first_indexed | 2025-11-14T21:15:04Z |
| format | Conference or Workshop Item |
| id | sunway-877 |
| institution | Sunway University |
| institution_category | Local University |
| last_indexed | 2025-11-14T21:15:04Z |
| publishDate | 2018 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | sunway-8772020-10-07T04:58:29Z http://eprints.sunway.edu.my/877/ OpinionSeer: Text visualization on hotel customer reviews of services and physical environment Lee, Angela Siew Hoong * Chong, Daniel Ka Leong * Chan, Khin Whai QA76 Computer software The popularity of online platforms such as social media, review websites and blogs in recent years has increased the volume of user-generated content. Travel websites such as TripAdvisor, Agoda, Booking.com has been a popular companion to many travellers when deciding which hotels to stay and where to go in a foreign country. Travel websites such as TripAdvisor, Agoda and Booking.com are sources for consumers to obtain past experiences, reviews and recommendations from other travellers who have visited a specific hotel. Thus, organizations and businesses now turn to big data analytics to inspire them to discover hidden insights and gain better understanding. In this paper, we study several factors which are impacting customer satisfaction and to identify various hidden insights towards travellers’ experience through text mining. 2018-07-24 Conference or Workshop Item PeerReviewed Lee, Angela Siew Hoong * and Chong, Daniel Ka Leong * and Chan, Khin Whai (2018) OpinionSeer: Text visualization on hotel customer reviews of services and physical environment. In: International Conference on Information Science and Applications (ICISA), 25-27 June 2018, Hong Kong. https://link.springer.com/chapter/10.1007/978-981-13-1056-0_35 |
| spellingShingle | QA76 Computer software Lee, Angela Siew Hoong * Chong, Daniel Ka Leong * Chan, Khin Whai OpinionSeer: Text visualization on hotel customer reviews of services and physical environment |
| title | OpinionSeer: Text visualization on hotel customer reviews of services and physical environment |
| title_full | OpinionSeer: Text visualization on hotel customer reviews of services and physical environment |
| title_fullStr | OpinionSeer: Text visualization on hotel customer reviews of services and physical environment |
| title_full_unstemmed | OpinionSeer: Text visualization on hotel customer reviews of services and physical environment |
| title_short | OpinionSeer: Text visualization on hotel customer reviews of services and physical environment |
| title_sort | opinionseer: text visualization on hotel customer reviews of services and physical environment |
| topic | QA76 Computer software |
| url | http://eprints.sunway.edu.my/877/ http://eprints.sunway.edu.my/877/ |