Critical factors of quality management used in research questionnaires : a review of literature

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Critical factors of quality management used in research questionnaires : a review of literature

This paper examines the emergence of critical factors of quality management in the development of quality management research questionnaires. A review of literature shows that 27 different critical factors or constructs were developed and used by established researchers in the field. Out of these, 8...

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Bibliographic Details
Main Author:	Kanagi Kanapathy, *
Format:	Article
Language:	English
Published:	Sunway University College 2008
Subjects:	HD28 Management. Industrial Management
Online Access:	http://eprints.sunway.edu.my/51/ http://eprints.sunway.edu.my/51/1/quality_management.pdf

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