Critical factors of quality management used in research questionnaires : a review of literature
This paper examines the emergence of critical factors of quality management in the development of quality management research questionnaires. A review of literature shows that 27 different critical factors or constructs were developed and used by established researchers in the field. Out of these, 8...
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Sunway University College
2008
|
| Subjects: | |
| Online Access: | http://eprints.sunway.edu.my/51/ http://eprints.sunway.edu.my/51/1/quality_management.pdf |