In electronic education, does total quality exist in the experiences of the customer rather than the aspirations of the supplier?

QR Code

In electronic education, does total quality exist in the experiences of the customer rather than the aspirations of the supplier?

Total Quality Management (TQM) is a systems approach to management that aims to continuously increase value to customers by designing and constantly improving organizational processes and systems. However, TQM has been so slow to migrate from industry to the campus mainly because many academics stil...

Full description

Bibliographic Details
Main Author:	Selvaratnam, Ratna Malar *
Format:	Article
Language:	English
Published:	Sunway University College 2005
Subjects:	LB Theory and practice of education
Online Access:	http://eprints.sunway.edu.my/19/ http://eprints.sunway.edu.my/19/1/ratna33.pdf

Similar Items

Wouldn't you rather be happy than be rich?
by: Abd Razak, Dzulkifli
Published: (2009)

Potentiation rather than distraction in a trace fear conditioning procedure
by: Pezze, Marie A., et al.
Published: (2016)

Potentiation rather than distraction in a trace fear conditioning procedure
by: Pezze, Marie A., et al.
Published: (2016)

Sugar: a shove to industry rather than a nudge to consumers?
by: Lobstein, Timothy
Published: (2016)

DEPENDENCE OF COMPANY’S SHARE VALUE ON THE MARKET RATHER THAN ITS ASSEST VALUE
by: Gupta, Sonia
Published: (2009)

Humans rather than climate the primary cause of pleistocene megafaunal extinction in australia
by: van der Kaars, S., et al.
Published: (2017)

Gender variances in Chinese and Korean requests: A continuum rather than polarity
by: Rue, Y., et al.
Published: (2013)

Evaluation pre-service teacher numeracy – build bridges rather than roadblocks
by: Cooke, Audrey
Published: (2015)

Electrochemistry on Tribocharged Polymers Is Governed by the Stability of Surface Charges Rather than Charging Magnitude
by: Zhang, Jinyang, et al.
Published: (2019)

Individual differences in good manners rather than compassion predict fair allocations of wealth in the dictator game
by: Zhao, Kun, et al.
Published: (2016)

Corticosterone differences rather than social housing predict performance of T-maze alternation in male CD-1 mice
by: Fitchett, Ann E., et al.
Published: (2009)

Fluoxetine counteracts the cognitive and cellular effects of 5-Fluorouracil in the rat hippocampus by a mechanism of prevention rather than recovery
by: Lyons, Laura, et al.
Published: (2012)

Colon hypersensitivity to distension, rather than excessive gas production, produces carbohydrate-related symptoms in individuals with irritable bowel syndrome
by: Major, Giles, et al.
Published: (2017)

Why Chinese Consumers Prefer the Wet Market Rather Than the Supermarket for Daily Food Consumption -An Investigation in Chinese Food Shoppers
by: JI, Yan
Published: (2009)

Why local people prefer to buy imported shoes rather than local shoes / Norazwafira Mat Nor and Noorshida Kamarullbahrin
by: Mat Nor, Norazwafira, et al.
Published: (2001)

Green cotyledons of two Hakea species control seedling mass and morphology by supplying mineral nutrients rather than organic compounds
by: Lamont, Byron, et al.
Published: (2002)

Replacing dietary fish oil with Echium oil enriched barramundi with C18 PUFA rather than long-chain PUFA
by: Alhazzaa, Ramez, et al.
Published: (2011)

Soil physical strength rather than excess ethylene reduces root elongation of Eucalyptus seedlings in mechanically impeded sandy soils
by: Benigno, S., et al.
Published: (2012)

‘Sustainable’ Rather than ‘subsistence’ food assistance solutions to food insecurity: South Australian recipients’ perspectives on traditional and social enterprise models
by: Booth, S., et al.
Published: (2018)

Grabbing readers: how to focus your paper's title and contents on its major theoretical contribution rather than the local context of the study
by: Woodside, Arch
Published: (2015)

A dose- rather than delivery profile-dependent mechanism regulates the "muscle-full" effect in response to oral essential amino acid intake in young men
by: Mitchell, William Kyle, et al.
Published: (2015)

Patient-reported GP health assessments rather than individual cardiovascular risk burden are associated with the engagement in lifestyle changes: Population-based survey in South Australia
by: Gonzalez-Chica, D.A., et al.
Published: (2019)

Factors that contribute to the student`s choice to study at Multimedia College (MMC) rather than other private colleges in Alamesra Kota Kinabalu Sabah / Anati Awang Bair
by: Awang Bair, Anati
Published: (2014)

More than 1,500 attend RTM's Malaysia Aspiration Tour and UMPSA's Independence Day Celebration
by: Naqiah, Puaad
Published: (2024)

Hybrid buyer-supplier relationships in global electronic markets
by: Standing, C., et al.
Published: (2007)

Does the sales seasonality anomaly exist in China?
by: Huang, Jiexiang, et al.
Published: (2020)

High leaf mass per area of related species assemblages may reflect low rainfall and carbon isotope discrimination rather than low phosphorus and nitrogen concentrations
by: Lamont, Byron, et al.
Published: (2002)

The Extent of Supplier and Customer Involvement in New Product Innovation
by: Araci, Zehra Canan
Published: (2013)

Beneficial effect of high energy intake at lunch rather than dinner on weight loss in healthy obese women in a weight-loss program: a randomized clinical trial
by: Madjd, Ameneh, et al.
Published: (2016)

Susceptibility to pulmonary disease due to Mycobacterium avium-intracellulare complex may reflect low IL-17 and high IL-10 responses rather than Th1 deficiency
by: Lim, A., et al.
Published: (2010)

The electrochemical oxidation and reduction of nitrate ions in the room temperature ionic liquid [C2mim][NTf2]; the latter behaves as a 'melt' rather than an 'organic solvent'
by: Broder, T., et al.
Published: (2007)

How does justice matter in achieving buyer-supplier relationship performance?
by: Liu, Y., et al.
Published: (2012)

Does picky eating behavior exist in university students?
by: Zulkefli, Nur Fadzlina, et al.
Published: (2018)

"Does a Compensation Culture Exist in the United Kingdom?"
by: Harvey, Edward
Published: (2008)

Supplier-Customer collaboration: A Chinese 4PL case
by: Xu, Haolu
Published: (2008)

A study of relationship between customer and supplier in cutlery outsourcing
by: Qu, Xinna
Published: (2007)

Customer-supplier perspective of the antecendents and value outcomes of business relationships
by: Hobley, Lynlee, et al.
Published: (2008)

National aspire career fair 2023 (ASPIRE'23)
by: Nurul Ain Sabirah Abd Rahim,
Published: (2024)

Strategic leadership: realizing student aspiration outcomes
by: Zulkipli, Inas, et al.
Published: (2018)

Students' Educational Preferences And Occupational Aspirations
by: Karupiah, Premalatha
Published: (2005)