In electronic education, does total quality exist in the experiences of the customer rather than the aspirations of the supplier?
Total Quality Management (TQM) is a systems approach to management that aims to continuously increase value to customers by designing and constantly improving organizational processes and systems. However, TQM has been so slow to migrate from industry to the campus mainly because many academics stil...
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| Format: | Article |
| Language: | English |
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Sunway University College
2005
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| Online Access: | http://eprints.sunway.edu.my/19/ http://eprints.sunway.edu.my/19/1/ratna33.pdf |