Service quality in planned preventive maintenance: a preliminary study at UiTM campuses

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Service quality in planned preventive maintenance: a preliminary study at UiTM campuses

Planned Preventive Maintenance (PPM) is an essential component under facilities management (FM) carried out to ensure the functionality, effectiveness, reliability and safety of the asset and facilities. Poor service quality, lack of monitoring and performance assessment, low level customer satisfac...

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Bibliographic Details
Main Authors:	Syamsul Anuar Mohd Dahari, Adi Irfan Che An, Afifuddin Husairi Mat Jusoh@Hussain, Suhana Johara, Anies Faziehan Zakaria
Format:	Article
Language:	English
Published:	Penerbit Universiti Kebangsaan Malaysia 2024
Online Access:	http://journalarticle.ukm.my/25558/ http://journalarticle.ukm.my/25558/2/kejut_18.pdf

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