Service quality in planned preventive maintenance: a preliminary study at UiTM campuses
Planned Preventive Maintenance (PPM) is an essential component under facilities management (FM) carried out to ensure the functionality, effectiveness, reliability and safety of the asset and facilities. Poor service quality, lack of monitoring and performance assessment, low level customer satisfac...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Penerbit Universiti Kebangsaan Malaysia
2024
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| Online Access: | http://journalarticle.ukm.my/25558/ http://journalarticle.ukm.my/25558/2/kejut_18.pdf |