A Survey of multi-criteria decision-making in e-banking websites quality evaluation
Electronic banking grants users access to banking services virtually and offers convenience, ease of use, low cost, time saving, fast delivery and online bill payment. These services are mostly provided through websites; hence evalution of its quality and services are very important. Website quality...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Penerbit Universiti Kebangsaan Malaysia
2024
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| Online Access: | http://journalarticle.ukm.my/23990/ http://journalarticle.ukm.my/23990/1/33%20%E2%80%93%2046.pdf |
| _version_ | 1848815986340265984 |
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| author | Adepoju, Solomon Adelowo Alhassan, John Kolo Ojerinde, Oluwaseun Adeniyi Shaba, Christy Dayida |
| author_facet | Adepoju, Solomon Adelowo Alhassan, John Kolo Ojerinde, Oluwaseun Adeniyi Shaba, Christy Dayida |
| author_sort | Adepoju, Solomon Adelowo |
| building | UKM Institutional Repository |
| collection | Online Access |
| description | Electronic banking grants users access to banking services virtually and offers convenience, ease of use, low cost, time saving, fast delivery and online bill payment. These services are mostly provided through websites; hence evalution of its quality and services are very important. Website quality evaluation entails numerous dimensions and attributes and the processes which are critical as well as complex requires quality, accuracy and objectivity. This paper surveys the criteria and methodologies that have been used over years in e-banking websites quality as well as e-services quality evaluation. The survey covers articles within a five-year period from 2018 – 2022 which mostly focus on e-banking websites quality evaluation. Twenty-three articles which met the inclusion and exclusion criterai set by the authors are used for the study. Results show that the everage number of crtieria used in most studies are six with security, privacy and ease-of-use taking the lead as the mostly used criteris across different studies. Also, various types of multi-criteria decision-making model were used by diffferent and there is none that is dominant among them. It was observed that fuzzy type of the various types of multi-criteria decision-making models are mostly used in many studies. In general, studies with focus on e-banking websites quality are not yet given much attention in the literature. |
| first_indexed | 2025-11-15T00:58:41Z |
| format | Article |
| id | oai:generic.eprints.org:23990 |
| institution | Universiti Kebangasaan Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T00:58:41Z |
| publishDate | 2024 |
| publisher | Penerbit Universiti Kebangsaan Malaysia |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | oai:generic.eprints.org:239902024-08-12T03:26:39Z http://journalarticle.ukm.my/23990/ A Survey of multi-criteria decision-making in e-banking websites quality evaluation Adepoju, Solomon Adelowo Alhassan, John Kolo Ojerinde, Oluwaseun Adeniyi Shaba, Christy Dayida Electronic banking grants users access to banking services virtually and offers convenience, ease of use, low cost, time saving, fast delivery and online bill payment. These services are mostly provided through websites; hence evalution of its quality and services are very important. Website quality evaluation entails numerous dimensions and attributes and the processes which are critical as well as complex requires quality, accuracy and objectivity. This paper surveys the criteria and methodologies that have been used over years in e-banking websites quality as well as e-services quality evaluation. The survey covers articles within a five-year period from 2018 – 2022 which mostly focus on e-banking websites quality evaluation. Twenty-three articles which met the inclusion and exclusion criterai set by the authors are used for the study. Results show that the everage number of crtieria used in most studies are six with security, privacy and ease-of-use taking the lead as the mostly used criteris across different studies. Also, various types of multi-criteria decision-making model were used by diffferent and there is none that is dominant among them. It was observed that fuzzy type of the various types of multi-criteria decision-making models are mostly used in many studies. In general, studies with focus on e-banking websites quality are not yet given much attention in the literature. Penerbit Universiti Kebangsaan Malaysia 2024-06-01 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/23990/1/33%20%E2%80%93%2046.pdf Adepoju, Solomon Adelowo and Alhassan, John Kolo and Ojerinde, Oluwaseun Adeniyi and Shaba, Christy Dayida (2024) A Survey of multi-criteria decision-making in e-banking websites quality evaluation. Asia-Pacific Journal of Information Technology and Multimedia, 13 (1). pp. 33-46. ISSN 2289-2192 https://www.ukm.my/apjitm |
| spellingShingle | Adepoju, Solomon Adelowo Alhassan, John Kolo Ojerinde, Oluwaseun Adeniyi Shaba, Christy Dayida A Survey of multi-criteria decision-making in e-banking websites quality evaluation |
| title | A Survey of multi-criteria decision-making in e-banking websites quality evaluation |
| title_full | A Survey of multi-criteria decision-making in e-banking websites quality evaluation |
| title_fullStr | A Survey of multi-criteria decision-making in e-banking websites quality evaluation |
| title_full_unstemmed | A Survey of multi-criteria decision-making in e-banking websites quality evaluation |
| title_short | A Survey of multi-criteria decision-making in e-banking websites quality evaluation |
| title_sort | survey of multi-criteria decision-making in e-banking websites quality evaluation |
| url | http://journalarticle.ukm.my/23990/ http://journalarticle.ukm.my/23990/ http://journalarticle.ukm.my/23990/1/33%20%E2%80%93%2046.pdf |