A lean case study on managing interlibrary loan and document delivery service in an academic library

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A lean case study on managing interlibrary loan and document delivery service in an academic library

Introduction: Interlibrary loan and document delivery (ILL/DD) is an essential service provided by academic libraries to support research activities, publication and academic programmes. ILL/DD service capitalises on resource sharing or library networking by providing library materials that are not...

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Bibliographic Details
Main Authors:	Hasniza Amno, Nurulhuda Abdul Jais, Mustaqeem Abdullah, Bakiah Shaharuddin
Format:	Article
Language:	English
Published:	Penerbit Universiti Kebangsaan Malaysia 2022
Online Access:	http://journalarticle.ukm.my/19432/ http://journalarticle.ukm.my/19432/1/10.pdf

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