Users' experience on airline chatbots

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Users' experience on airline chatbots

A chatbot is an advancing technology that has taken the airline industry to a different level of service. The continuous pursuit drives this development to provide efficient and quality services; however, this technology is not void of challenges that may affect customers' experiences. This stu...

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Bibliographic Details
Main Authors:	Arreza, Mariae Khrisna Baring, Esguerra, James Garcia
Format:	Article
Language:	English
Published:	Penerbit Universiti Kebangsaan Malaysia 2022
Online Access:	http://journalarticle.ukm.my/19431/ http://journalarticle.ukm.my/19431/1/09.pdf

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