Self-checkout accessibility: investigating usability barriers and ease of use for mature customers in grocery stores

Self-checkout accessibility: investigating usability barriers and ease of use for mature customers in grocery stores

Self-checkout systems (SCSs) have increasingly become an inevitable feature in grocery retail environments as part of a broader shift towards technological innovation. However, little is known about how mature customers navigate these systems and how their experiences are shaped by the specific usab...

Full description

Bibliographic Details
Main Author: Hashim, Siti Arlia
Format: Dissertation (University of Nottingham only)
Language:English
Published: 2025
Subjects:
retail self-checkout system (SCS); self-service technology (SST); automated checkout systems; self-service kiosks (SCK); grocery self-checkout; technology adoption in retail; customer interaction with SST; self-service retail technology; consumer behaviour in self-checkout; mature customers and self-checkout; usability of self-service technologies; technology acceptance in retail; user experience in automated retail systems; digital retail solutions; aging consumers and technology adoption; self-service customer journey; convenience retail technology; retail automation for older adults
Online Access:https://eprints.nottingham.ac.uk/79810/

Similar Items

Similar Items