Self-checkout accessibility: investigating usability barriers and ease of use for mature customers in grocery stores

Self-checkout accessibility: investigating usability barriers and ease of use for mature customers in grocery stores

Self-checkout systems (SCSs) have increasingly become an inevitable feature in grocery retail environments as part of a broader shift towards technological innovation. However, little is known about how mature customers navigate these systems and how their experiences are shaped by the specific usab...

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Bibliographic Details
Main Author: Hashim, Siti Arlia
Format: Dissertation (University of Nottingham only)
Language:English
Published: 2025
Subjects:
retail self-checkout system (SCS); self-service technology (SST); automated checkout systems; self-service kiosks (SCK); grocery self-checkout; technology adoption in retail; customer interaction with SST; self-service retail technology; consumer behaviour in self-checkout; mature customers and self-checkout; usability of self-service technologies; technology acceptance in retail; user experience in automated retail systems; digital retail solutions; aging consumers and technology adoption; self-service customer journey; convenience retail technology; retail automation for older adults
Online Access:https://eprints.nottingham.ac.uk/79810/

Internet

https://eprints.nottingham.ac.uk/79810/

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