The relationship of healthcare service quality and patient satisfaction on patient loyalty of outpatient clinics in private hospitals in Malaysia
This research study intends to examine the importance of patient satisfaction as a predictor of patient loyalty and the role of healthcare service quality in shaping patient perceptions, experiences and satisfaction. This study will analyze the factors affecting healthcare service quality, patient s...
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| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
| Published: |
2024
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| Online Access: | https://eprints.nottingham.ac.uk/74209/ |