Organisational intelligence and digital government service quality: the mediating role of occupational stress among Malaysian service providers

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Organisational intelligence and digital government service quality: the mediating role of occupational stress among Malaysian service providers

The need to evolve and transform public service has led the public to re-think its approach, and to use technological tools to improve access, efficiency and satisfaction of users. The same scenario has also been observed in the Malaysian public sector, as to how the industrial revolution and COVID-...

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Bibliographic Details
Main Author:	Ramakrishnan, Subashini
Format:	Thesis (University of Nottingham only)
Language:	English
Published:	2023
Subjects:	technology development; government quality services; digitalisation; organisational intelligence
Online Access:	https://eprints.nottingham.ac.uk/74066/

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