Organisational intelligence and digital government service quality: the mediating role of occupational stress among Malaysian service providers
The need to evolve and transform public service has led the public to re-think its approach, and to use technological tools to improve access, efficiency and satisfaction of users. The same scenario has also been observed in the Malaysian public sector, as to how the industrial revolution and COVID-...
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| Format: | Thesis (University of Nottingham only) |
| Language: | English |
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2023
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| Online Access: | https://eprints.nottingham.ac.uk/74066/ |