The Effect of Satisfaction, Customer Loyalty and its Dimension (Cognitive Loyalty, Affective Loyalty and Behavioural Loyalty), Waiting Time, Self-Service Technology Experience, Customer Involvement Level and Trust on Repurchase Intention in Online Food Delivery Service

The Effect of Satisfaction, Customer Loyalty and its Dimension (Cognitive Loyalty, Affective Loyalty and Behavioural Loyalty), Waiting Time, Self-Service Technology Experience, Customer Involvement Level and Trust on Repurchase Intention in Online Food Delivery Service

The industry of online food delivery service in the UK faces a deteriorated profitability due to the several factors such as tight competition, a rise of labour cost, strong restaurant’s bargaining power and carrying dual business models. One of the solutions to rise the profitability is by increasi...

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Bibliographic Details
Main Author: Gunadi, Renji
Format: Dissertation (University of Nottingham only)
Language:English
Published: 2020
Online Access:https://eprints.nottingham.ac.uk/63106/

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