Sentiment Analysis of Twitter Data to Explore Customers’ Feedback Towards US Airline Services
Among the competitive airline industries, understanding the customers' opinions and improving them accordingly is very important for improving customer satisfaction to retain old customers and attract new customers. This research aims to carry out sentiment analyses on Twitter data relevant to...
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| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
| Published: |
2020
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| Online Access: | https://eprints.nottingham.ac.uk/62289/ |