Rail passenger knowledge and its impact on information requirements

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Rail passenger knowledge and its impact on information requirements

The rail industry in Great Britain aims to provide value for money by improving customer service and journey satisfaction for passengers, particularly given the rising cost of rail travel. There is increased innovation in several areas, including the personalisation of information, automatic delay r...

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Bibliographic Details
Main Author:	Kurup, Shalaka
Format:	Thesis (University of Nottingham only)
Language:	English
Published:	2020
Subjects:	Passenger trains; Railroads Public relations Great Britain; Railroad travel; Information behavior
Online Access:	https://eprints.nottingham.ac.uk/60808/

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