Rail passenger knowledge and its impact on information requirements
The rail industry in Great Britain aims to provide value for money by improving customer service and journey satisfaction for passengers, particularly given the rising cost of rail travel. There is increased innovation in several areas, including the personalisation of information, automatic delay r...
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| Format: | Thesis (University of Nottingham only) |
| Language: | English |
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2020
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| Online Access: | https://eprints.nottingham.ac.uk/60808/ |