Motivations of electronic word-of-mouth (eWOM) sharing in the automotive customer’s journey with an analysis of consumer sentiment in Singapore

QR Code

Motivations of electronic word-of-mouth (eWOM) sharing in the automotive customer’s journey with an analysis of consumer sentiment in Singapore

Given the high cost of owning a car, many dealerships in Singapore look toward enhancing the consumer experience to make themselves stand out and gain a competitive advantage. In order to improve a customer’s ownership journey, understanding the various pain points from the perspective of the custom...

Full description

Bibliographic Details
Main Author:	Guo, Zhiwei
Format:	Dissertation (University of Nottingham only)
Language:	English
Published:	2020
Subjects:	eWOM WOM sentiment analysis mixed-method research
Online Access:	https://eprints.nottingham.ac.uk/60599/

Similar Items

Electronic Word Of Mouth (eWOM) On Social Networking Sites and Its Effect on Brand Reputation Management
by: Tibrewala, Aditya
Published: (2011)

Exploring electronic Word-of-Mouth (eWOM) for healthcare services in Singapore
by: Lee, Lay Lay
Published: (2020)

An exploration of the relationship between eWOM on Chinese social media, customer trust, and value co-creation
by: Shen, Yaqiong
Published: (2017)

The effects of online reviews on service expectations: do cultural value orientations matter?
by: Nath, Prithwiraj, et al.
Published: (2018)

Electronic Word of Mouth (eWOM) on restaurants in Sarawak
by: Tan, Chin Choo, et al.
Published: (2016)

The influence of electronic words of mouth (eWOM) on the Malay film industry / Abdul Aziz Azizam
by: Azizam, Abdul Aziz
Published: (2014)

Impact of electronic word of mouth (eWOM) on purchase intention among Saudi Arabia online users
by: Alharbi, Musab Kamal M
Published: (2020)

Sentiment analysis of hotel reviews in Singapore
by: Wong, Wai Ming
Published: (2020)

Twitter sentiment analysis in the era of emojis
by: Li, Mengdi
Published: (2018)

The influence of electronic service quality and electronic word of mouth (eWOM) toward repurchase intention (study on e-commerce in Indonesia)
by: Rachbini, Widarto, et al.
Published: (2021)

investor sentiment and mutual fund performance
by: Zhang, Xiyue
Published: (2022)

Investigating the presence of Gender Differences in eWOM
by: Kocánová, I.
Published: (2018)

Swings in sentiment and stock returns: Evidence from a frontier market
by: Rahman, M., et al.
Published: (2013)

Hume’s moral sentiments and Humean moral aliefs
by: Chamberlain, James
Published: (2021)

The influence of electronic word of mouth (ewom) on the purchase intention of technological gadgets
by: Tiew, Keh Yeng
Published: (2023)

Aspect-based sentiment analysis as fine-grained opinion mining
by: Diaz, Gerardo Ocampo, et al.
Published: (2020)

Modelling the underpinning factors of word of mouth (WOM) intentions of students in an ODL institution
by: Norlia Goolamally,, et al.
Published: (2019)

Time-variation in the Impact of News Sentiment
by: Smales, Lee
Published: (2015)

Investor sentiment, limited arbitrage and the cash holding effect
by: Li, Xiafei, et al.
Published: (2017)

Asymmetric Volatility Response to news sentiment in gold futures
by: Smales, Lee
Published: (2015)

News Sentiment and the Investor Fear Gauge
by: Smales, Lee
Published: (2013)

News Sentiment in the Gold Futures Market
by: Smales, Lee
Published: (2014)

The Early-warning System of Stock Market Crises with Investor Sentiment: Evidence from the United Kingdom
by: Nguyen, Thi Minh Tam
Published: (2020)

The Early-warning System of Stock Market Crises with Investor Sentiment: Evidence from the United Kingdom
by: Nguyen, Thi Minh Tam
Published: (2020)

Twitter Sentiment Mining: A Multi Domain Analysis
by: Shahheidari, S., et al.
Published: (2013)

Antecedents of Consumer Engagement in Electronic Word-Of-Mouth (EWOM) Under Consideration of Deviations Between Genders
by: Hoffmann, Jonas Tobias
Published: (2017)

The effect of Word of Mouth (WOM) on online pricing: A case study at BizRate UK website
by: Ma, Chiahao
Published: (2009)

The role of uncertainty, sentiment and cross-country interactions in G7 output dynamics
by: Garratt, Anthony, et al.
Published: (2018)

Firm life cycle, corporate risk-taking and investor sentiment
by: Habib, A., et al.
Published: (2015)

A sentiment based approach to pattern discovery and classification in social media
by: Nguyen, Thin K.
Published: (2012)

Factors affecting Electronic Word-Of-Mouth (EWOM) adoption of restaurant reviews in Facebook / Zubaidah Mohd Ali Tan
by: Mohd Ali Tan, Zubaidah
Published: (2013)

Source credibility: A study of eWOM on social media and Chinese students’ travel choices
by: Chen, Lan
Published: (2013)

Chinese Consumer Engagement with eWOM Websites and Assessing the Credibility of Content for Tourism to European Countries
by: Chang, H.C.
Published: (2017)

Dimensions of eWOM credibility on the online purchasing activities among consumers through social media
by: Nor Amira Baharuddin,, et al.
Published: (2020)

Influence of Social Media Marketing, Brand Loyalty and eWOM Towards Consumers’ Purchase Intention
by: Bong, Wan Zhung
Published: (2017)

Investigating the measurement of consumers’ electronic word-of-mouth (E-WOM), intrinsic and extrinsic motives, and satisfaction of Islamic insurance (Takaful)
by: Norazah Mohd Suki,, et al.
Published: (2019)

Expanding Sales and Operations Planning using Sentiment Analysis: Demand and Sales Clarity from Social Media
by: Wood, Lincoln, et al.
Published: (2013)

The literary style of Ho Nai Kin’s writings (pdf berbeza)
by: Goh, Win Nie
Published: (2017)

eWOM : The effect of online review and food quality on the intention to visit a restaurant/ Arnieyantie Abdul Hadi
by: Abdul Hadi, Arnieyantie, et al.
Published: (2020)

E-Word of Mouth: Early Predictor Of Audience Engagement How Pre-Release "E-WOM" Drives Box-Office Outcomes of Movies
by: Craig, C., et al.
Published: (2015)