Facework and (im)politeness in professional communication: an analysis of debt collection encounters

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Facework and (im)politeness in professional communication: an analysis of debt collection encounters

This thesis makes major contributions to the theorisiation of face, the central concept in (im)politeness research. Existing conceptions of face are evaluated and new advancements are proposed, using empirical evidence of facework in debt collection encounters, a uniquely complex and under-researche...

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Bibliographic Details
Main Author:	Harrington, Leigh
Format:	Thesis (University of Nottingham only)
Language:	English
Published:	2023
Subjects:	Debt collection encounters; telephone calls; credit unions Great Britain ; discourse practices
Online Access:	https://eprints.nottingham.ac.uk/59438/

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