Using Lean Six Sigma to Improve Insurance Claims Processes in Emerging Markets

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Using Lean Six Sigma to Improve Insurance Claims Processes in Emerging Markets

The marriage of Lean and Six Sigma as approaches to quality management has yielded empirical evidence of significant improvement in organisations in a variety of sectors and regions. While both Lean and Six Sigma have their roots in manufacturing, their use has since been extended to services, inclu...

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Bibliographic Details
Main Author:	Mwaura, Frida
Format:	Dissertation (University of Nottingham only)
Language:	English
Published:	2019
Subjects:	Lean Six Sigma LSS Insurance Processes Quality Management Emerging Markets Kenya India
Online Access:	https://eprints.nottingham.ac.uk/57436/

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