Using Lean Six Sigma to Improve Insurance Claims Processes in Emerging Markets
The marriage of Lean and Six Sigma as approaches to quality management has yielded empirical evidence of significant improvement in organisations in a variety of sectors and regions. While both Lean and Six Sigma have their roots in manufacturing, their use has since been extended to services, inclu...
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| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
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2019
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| Online Access: | https://eprints.nottingham.ac.uk/57436/ |