Using Lean Six Sigma to Improve Insurance Claims Processes in Emerging Markets
The marriage of Lean and Six Sigma as approaches to quality management has yielded empirical evidence of significant improvement in organisations in a variety of sectors and regions. While both Lean and Six Sigma have their roots in manufacturing, their use has since been extended to services, inclu...
| Main Author: | |
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| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
| Published: |
2019
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| Online Access: | https://eprints.nottingham.ac.uk/57436/ |
| _version_ | 1848799476749172736 |
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| author | Mwaura, Frida |
| author_facet | Mwaura, Frida |
| author_sort | Mwaura, Frida |
| building | Nottingham Research Data Repository |
| collection | Online Access |
| description | The marriage of Lean and Six Sigma as approaches to quality management has yielded empirical evidence of significant improvement in organisations in a variety of sectors and regions. While both Lean and Six Sigma have their roots in manufacturing, their use has since been extended to services, including insurance, particularly since the early 2000s. However, there is very limited academic and industry information on the implementation of Lean Six Sigma in emerging markets particularly in Africa. A desktop study of insurance claims processes in India and Kenya revealed significant waste that could be eliminated or minimized through the implementation of Lean Six Sigma. The study proposed process changes that if implemented could improve service delivery by insurance companies in India and Kenya. |
| first_indexed | 2025-11-14T20:36:17Z |
| format | Dissertation (University of Nottingham only) |
| id | nottingham-57436 |
| institution | University of Nottingham Malaysia Campus |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T20:36:17Z |
| publishDate | 2019 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | nottingham-574362022-11-30T11:24:50Z https://eprints.nottingham.ac.uk/57436/ Using Lean Six Sigma to Improve Insurance Claims Processes in Emerging Markets Mwaura, Frida The marriage of Lean and Six Sigma as approaches to quality management has yielded empirical evidence of significant improvement in organisations in a variety of sectors and regions. While both Lean and Six Sigma have their roots in manufacturing, their use has since been extended to services, including insurance, particularly since the early 2000s. However, there is very limited academic and industry information on the implementation of Lean Six Sigma in emerging markets particularly in Africa. A desktop study of insurance claims processes in India and Kenya revealed significant waste that could be eliminated or minimized through the implementation of Lean Six Sigma. The study proposed process changes that if implemented could improve service delivery by insurance companies in India and Kenya. 2019-12-01 Dissertation (University of Nottingham only) NonPeerReviewed application/pdf en https://eprints.nottingham.ac.uk/57436/1/4291972-N14030-Using%20Lean%20Six%20Sigma%20to%20Improve%20Insurance%20Claims%20Processes%20in%20Emerging%20Markets.pdf Mwaura, Frida (2019) Using Lean Six Sigma to Improve Insurance Claims Processes in Emerging Markets. [Dissertation (University of Nottingham only)] Lean Six Sigma LSS Insurance Processes Quality Management Emerging Markets Kenya India |
| spellingShingle | Lean Six Sigma LSS Insurance Processes Quality Management Emerging Markets Kenya India Mwaura, Frida Using Lean Six Sigma to Improve Insurance Claims Processes in Emerging Markets |
| title | Using Lean Six Sigma to Improve Insurance Claims Processes in Emerging Markets |
| title_full | Using Lean Six Sigma to Improve Insurance Claims Processes in Emerging Markets |
| title_fullStr | Using Lean Six Sigma to Improve Insurance Claims Processes in Emerging Markets |
| title_full_unstemmed | Using Lean Six Sigma to Improve Insurance Claims Processes in Emerging Markets |
| title_short | Using Lean Six Sigma to Improve Insurance Claims Processes in Emerging Markets |
| title_sort | using lean six sigma to improve insurance claims processes in emerging markets |
| topic | Lean Six Sigma LSS Insurance Processes Quality Management Emerging Markets Kenya India |
| url | https://eprints.nottingham.ac.uk/57436/ |