Exploring staff perspectives of the barriers and facilitators to implementation of total quality management in two Jordanian hospitals

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Exploring staff perspectives of the barriers and facilitators to implementation of total quality management in two Jordanian hospitals

Background and Rationale: ‘Total quality management‘ (TQM) is defined as the philosophy of seeking to satisfy customers’ needs and continually improve quality (Stevenson, 2002). In the 1980s, the concept of TQM first emerged in Japan’s industrial sector, moving to the West and Australia in the 1990s...

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Bibliographic Details
Main Author:	Algunmeeyn, Abdullah Ahmad Abdullah
Format:	Thesis (University of Nottingham only)
Language:	English
Published:	2019
Subjects:	Total quality management Implementation Barriers Facilitators Hospital Hospitals healthcare sectors Jordan Qualitative case study NPT Managers Nurses and doctors
Online Access:	https://eprints.nottingham.ac.uk/56897/

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