Exploring staff perspectives of the barriers and facilitators to implementation of total quality management in two Jordanian hospitals
Background and Rationale: ‘Total quality management‘ (TQM) is defined as the philosophy of seeking to satisfy customers’ needs and continually improve quality (Stevenson, 2002). In the 1980s, the concept of TQM first emerged in Japan’s industrial sector, moving to the West and Australia in the 1990s...
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| Format: | Thesis (University of Nottingham only) |
| Language: | English |
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2019
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| Online Access: | https://eprints.nottingham.ac.uk/56897/ |