Emotional labour profiles: associations with key predictors and outcomes

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Emotional labour profiles: associations with key predictors and outcomes

The present study examines how three emotional labor strategies (hiding feelings, faking emotions, and deep acting) combine within different profiles of workers among two samples characterized by different types and intensity of customer contact. In addition, this research investigates the role of p...

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Bibliographic Details
Main Authors:	Fouquereau, Evelyne, Morin, Alexandre J.S., Lapointe, Émilie, Mokounkolo, René, Gillet, Nicolas
Format:	Article
Language:	English
Published:	Taylor & Francis (Routledge) 2018
Subjects:	Emotional labour; deep and surface acting; perceived support; latent profile analysis; work performance; psychological health; customer contact
Online Access:	https://eprints.nottingham.ac.uk/55486/

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