Emotional labour profiles: associations with key predictors and outcomes
The present study examines how three emotional labor strategies (hiding feelings, faking emotions, and deep acting) combine within different profiles of workers among two samples characterized by different types and intensity of customer contact. In addition, this research investigates the role of p...
| Main Authors: | , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Taylor & Francis (Routledge)
2018
|
| Subjects: | |
| Online Access: | https://eprints.nottingham.ac.uk/55486/ |