"Operational Risks in BPO – A Service Providers’ Perspective"

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"Operational Risks in BPO – A Service Providers’ Perspective"

Abstract This study highlights the operational risks facing the 3P BPO service providers in India in their endeavour to meet service levels with clients. It also presents the risk management methodology used by these organizations to manage the operational risks they face. Purpose The purpo...

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Bibliographic Details
Main Author:	Saptharishi, Karthik
Format:	Dissertation (University of Nottingham only)
Language:	English
Published:	2018
Online Access:	https://eprints.nottingham.ac.uk/55154/

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