"Operational Risks in BPO – A Service Providers’ Perspective"
Abstract This study highlights the operational risks facing the 3P BPO service providers in India in their endeavour to meet service levels with clients. It also presents the risk management methodology used by these organizations to manage the operational risks they face. Purpose The purpo...
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| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
| Published: |
2018
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| Online Access: | https://eprints.nottingham.ac.uk/55154/ |