Highly Regulated Service Firm To Achieve Sustainable Competitive Advantage Through Resource-Based View and Service Dominant Logic Integration – Lessons from The Practice Of PT Angkasa Pura I (Persero)
With the rise of technology and changing customer culture and trend, in order for the highly regulated service firm to gain a sustained competitive advantage, the firm needs to be able to innovate and create better product or service offering that not contradicted with the regulation. To understand...
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| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
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2018
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| Online Access: | https://eprints.nottingham.ac.uk/54389/ |