Consumer behaviour and ICSS: exploring how consumers respond to Information, Connection and Signposting Services
This research examines consumer behaviour when presented with search results and websites containing Information, Connection and Signposting Services ('ICSS') and provides policy recommendations aimed at ensuring that consumers are able to identify ICSS and make fully informed choices abou...
| Main Authors: | , , , |
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| Format: | Monograph |
| Published: |
Linguistic Profiling for Professionals, University of Nottingham
2018
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| Subjects: | |
| Online Access: | https://eprints.nottingham.ac.uk/51375/ |
| _version_ | 1848798482607898624 |
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| author | Conklin, Kathy Hyde, Richard Parente, Fabio Snowley, Kay |
| author_facet | Conklin, Kathy Hyde, Richard Parente, Fabio Snowley, Kay |
| author_sort | Conklin, Kathy |
| building | Nottingham Research Data Repository |
| collection | Online Access |
| description | This research examines consumer behaviour when presented with search results and websites containing Information, Connection and Signposting Services ('ICSS') and provides policy recommendations aimed at ensuring that consumers are able to identify ICSS and make fully informed choices about using phone-paid service numbers to access, in particular, customer service helplines of popular service providers. |
| first_indexed | 2025-11-14T20:20:29Z |
| format | Monograph |
| id | nottingham-51375 |
| institution | University of Nottingham Malaysia Campus |
| institution_category | Local University |
| last_indexed | 2025-11-14T20:20:29Z |
| publishDate | 2018 |
| publisher | Linguistic Profiling for Professionals, University of Nottingham |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | nottingham-513752020-05-04T19:45:08Z https://eprints.nottingham.ac.uk/51375/ Consumer behaviour and ICSS: exploring how consumers respond to Information, Connection and Signposting Services Conklin, Kathy Hyde, Richard Parente, Fabio Snowley, Kay This research examines consumer behaviour when presented with search results and websites containing Information, Connection and Signposting Services ('ICSS') and provides policy recommendations aimed at ensuring that consumers are able to identify ICSS and make fully informed choices about using phone-paid service numbers to access, in particular, customer service helplines of popular service providers. Linguistic Profiling for Professionals, University of Nottingham 2018-07-04 Monograph NonPeerReviewed Conklin, Kathy, Hyde, Richard, Parente, Fabio and Snowley, Kay (2018) Consumer behaviour and ICSS: exploring how consumers respond to Information, Connection and Signposting Services. Project Report. Linguistic Profiling for Professionals, University of Nottingham. ICSS; Eye-tracking; Consumer Law; Consumer Policy https://psauthority.org.uk/-/media/Files/PSA/For-Businesses/Resources/Consumer-behaviour-and-ICSS-Exploring-how-consumers-respond-to-ICSS.ashx?la=en&hash=ACE521A3348ADED0F7346DA4459CD6FEBE38D316 |
| spellingShingle | ICSS; Eye-tracking; Consumer Law; Consumer Policy Conklin, Kathy Hyde, Richard Parente, Fabio Snowley, Kay Consumer behaviour and ICSS: exploring how consumers respond to Information, Connection and Signposting Services |
| title | Consumer behaviour and ICSS: exploring how consumers respond to Information, Connection and Signposting Services |
| title_full | Consumer behaviour and ICSS: exploring how consumers respond to Information, Connection and Signposting Services |
| title_fullStr | Consumer behaviour and ICSS: exploring how consumers respond to Information, Connection and Signposting Services |
| title_full_unstemmed | Consumer behaviour and ICSS: exploring how consumers respond to Information, Connection and Signposting Services |
| title_short | Consumer behaviour and ICSS: exploring how consumers respond to Information, Connection and Signposting Services |
| title_sort | consumer behaviour and icss: exploring how consumers respond to information, connection and signposting services |
| topic | ICSS; Eye-tracking; Consumer Law; Consumer Policy |
| url | https://eprints.nottingham.ac.uk/51375/ https://eprints.nottingham.ac.uk/51375/ |