Consumer behaviour and ICSS: exploring how consumers respond to Information, Connection and Signposting Services

This research examines consumer behaviour when presented with search results and websites containing Information, Connection and Signposting Services ('ICSS') and provides policy recommendations aimed at ensuring that consumers are able to identify ICSS and make fully informed choices abou...

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Bibliographic Details
Main Authors: Conklin, Kathy, Hyde, Richard, Parente, Fabio, Snowley, Kay
Format: Monograph
Published: Linguistic Profiling for Professionals, University of Nottingham 2018
Subjects:
Online Access:https://eprints.nottingham.ac.uk/51375/