Ng, W. L. (2017). The impact of customer satisfaction, trust, switching costs and social media engagement on customer retention: A study of Malaysia mobile service providers.
Chicago Style (17th ed.) CitationNg, Wai Ling. The Impact of Customer Satisfaction, Trust, Switching Costs and Social Media Engagement on Customer Retention: A Study of Malaysia Mobile Service Providers. 2017.
MLA (9th ed.) CitationNg, Wai Ling. The Impact of Customer Satisfaction, Trust, Switching Costs and Social Media Engagement on Customer Retention: A Study of Malaysia Mobile Service Providers. 2017.
Warning: These citations may not always be 100% accurate.