Quality Management and Quality Technique Tools and Practices: Study Case of Healthcare Organisations in West Lombok, Indonesia

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Quality Management and Quality Technique Tools and Practices: Study Case of Healthcare Organisations in West Lombok, Indonesia

Concerning service quality has been raising since its distinguished contribution on the competitive advantages for various business fields, including healthcare service. In addition, providing an excellent service quality in healthcare has been proved to be important for the health quality of the pa...

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Bibliographic Details
Main Author:	Savitrie, Ratna Aisyah
Format:	Dissertation (University of Nottingham only)
Language:	English
Published:	2017
Subjects:	Quality management healthcare SERVQUAL Kano Model AHP QFD House of Quality
Online Access:	https://eprints.nottingham.ac.uk/46223/

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