How can Artificial Intelligence help e-commerce firms to improve customer satisfaction and business performance.
The purpose of this paper is to study how can Artificial Intelligence help e-commerce firms to improve customer satisfaction and business performance by analyzing the literature, questionnaire and examples. There are three key concepts in this paper: e-commerce, customer satisfaction and AI technolo...
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| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
| Published: |
2017
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| Online Access: | https://eprints.nottingham.ac.uk/45920/ |