Understanding the determinants of self-service technology (SST) adoption in fast-food chain setting

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Understanding the determinants of self-service technology (SST) adoption in fast-food chain setting

In today’s business environment, the way that people interact with service providers has been witnessed a dramatic change. Service encounter has been gradually substituted by technology-based self service. Self checkout system, as one of the most important type of SST, has been widely adopted in dif...

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Bibliographic Details
Main Author:	Gu, Weiwei
Format:	Dissertation (University of Nottingham only)
Language:	English
Published:	2017
Online Access:	https://eprints.nottingham.ac.uk/45646/

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