Understanding the determinants of self-service technology (SST) adoption in fast-food chain setting
In today’s business environment, the way that people interact with service providers has been witnessed a dramatic change. Service encounter has been gradually substituted by technology-based self service. Self checkout system, as one of the most important type of SST, has been widely adopted in dif...
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| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
| Published: |
2017
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| Online Access: | https://eprints.nottingham.ac.uk/45646/ |