Client abuse to public welfare workers: theoretical framework and critical incident case study

Client abuse to public welfare workers: theoretical framework and critical incident case study

We analyse a case study of workers’ experience of client abuse in a Danish public welfare organisation. We make an original contribution by putting forward two different theoretical expectations of the case. One expectation is that the case follows a pattern of customer abuse processes in a social...

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Bibliographic Details
Main Authors: Stroebeak, Pernille, Korczynski, Marek
Format: Article
Published: Sage 2016
Subjects:
coping
client abuse
market economies
public welfare workers
social market economy
liberal market economy
new public management reforms
Online Access:https://eprints.nottingham.ac.uk/41483/

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