Client abuse to public welfare workers: theoretical framework and critical incident case study
We analyse a case study of workers’ experience of client abuse in a Danish public welfare organisation. We make an original contribution by putting forward two different theoretical expectations of the case. One expectation is that the case follows a pattern of customer abuse processes in a social...
| Main Authors: | , |
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| Format: | Article |
| Published: |
Sage
2016
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| Subjects: | |
| Online Access: | https://eprints.nottingham.ac.uk/41483/ |