Hearing music in service interactions: a theoretical and empirical analysis

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Hearing music in service interactions: a theoretical and empirical analysis

There is an extensive literature concerned with the impact of music on customers. However, no study has examined its effects on service workers and their interactions with customers. Drawing together literatures on service work and music in everyday life, the article develops a theoretical framework...

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Bibliographic Details
Main Authors:	Payne, Jonathan, Korczynski, Marek, Cluley, Robert
Format:	Article
Published:	Sage Publications 2017
Subjects:	Alienation Customer Music Service interaction Service work
Online Access:	https://eprints.nottingham.ac.uk/41482/

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