Hearing music in service interactions: a theoretical and empirical analysis
There is an extensive literature concerned with the impact of music on customers. However, no study has examined its effects on service workers and their interactions with customers. Drawing together literatures on service work and music in everyday life, the article develops a theoretical framework...
| Main Authors: | , , |
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| Format: | Article |
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Sage Publications
2017
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| Subjects: | |
| Online Access: | https://eprints.nottingham.ac.uk/41482/ |