Information richness and trust in V-commerce: implications for services marketing

QR Code

Information richness and trust in V-commerce: implications for services marketing

Purpose: The potential for e-commerce is limited by a trust deficit when traders do not interact in a physical, bricks-and-mortar context. The theory of information richness posits that equivocal interactions, such as ones requiring trust, can be facilitated through communication media that transmit...

Full description

Bibliographic Details
Main Authors:	Chesney, Thomas, Chuah, Swee Hoon, Dobele, A., Hoffmann, Robert
Format:	Article
Published:	Emerald 2017
Subjects:	information richness trust e-commerce and v-commerce virtual worlds experimental design
Online Access:	https://eprints.nottingham.ac.uk/40417/

Similar Items

Applying a fuzzy trust model to e-commerce systems
by: Chang, Elizabeth, et al.
Published: (2005)

Trust Effects on E-commerce: Cross-cultural Comparison of Business-to-Consumer Environment Between UK and China
by: Xu, Tiantian
Published: (2016)

What educational activities fit virtual worlds: towards a theoretical evaluation framework
by: Jaeger, Bjoern
Published: (2009)

Factors influencing the extent of deployment of electronic commerce for small and medium-sized enterprises
by: Chong, Sandy, et al.
Published: (2007)

On the potential for using immersive virtual environments to support laboratory experiment contextualisation
by: Machet, T., et al.
Published: (2012)

Secure electronic commerce with mobile agents
by: Han, Song, et al.
Published: (2005)

A methodology for maintaining trust in virtual environments
by: Fachrunnisa, Olivia
Published: (2011)

Religion, discrimination and trust across three cultures
by: Chuah, Swee Hoon, et al.
Published: (2016)

Innovation policy in resource-rich economies
by: Cabalu, Helen, et al.
Published: (2008)

Trust in virtual reality
by: Salanitri, Davide
Published: (2018)

The role of logistics in e-commerce
by: George, Joseph
Published: (2008)

Determinants of consumer trust in e-commerce
by: Chia, Chee En, et al.
Published: (2018)

Trustworthiness measurement methodology for e-business
by: Hussain, Farookh, et al.
Published: (2006)

How does e-commerce live streaming in China affect consumers’ purchasing intentions?
by: Miao, Yihe
Published: (2024)

The influence of traditional service quality and bank size on trust in e-banking
by: Wong, David, et al.
Published: (2009)

Mass Custimazation for Clothing Industry on An E-Commerce Environment
by: Ding, Wei
Published: (2007)

Developing a sharia compliance e-commerce trust framework
by: Ribadu, Mohammed Bashir
Published: (2019)

A Framework for Creating a Sustainable Community in Virtual Environments
by: Fachrunnisa, Olivia, et al.
Published: (2010)

The United Kingdom’s Grocery E-Commerce Supply Chain: A qualitative analysis and comparison with Vietnamese Market
by: Nguyen, Anh Thu
Published: (2016)

The moderating role of perceived risk on trust in e-banking
by: Wong, David, et al.
Published: (2009)

Exploring the Adoption and Evaluation of E-Commerce in SMEs: Planning and Implementation Stages
by: Lin, Chad, et al.
Published: (2006)

Building trust in e-commerce from an Islamic perspective: A literature review
by: Muhammad, Marjan, et al.
Published: (2013)

Evaluation of collaborative learning settings in 3D virtual worlds
by: Chang, Vanessa, et al.
Published: (2009)

Electronic commerce – Australian business research challenges
by: Cronje, Tom, et al.
Published: (2011)

Trust in mobile social commerce: a perspective from gen X and gen Y
by: Ang, Wat Chin, et al.
Published: (2018)

The impact of customer relationship management strategies on customer satisfaction under e-commerce platforms
by: Ding, Duo
Published: (2024)

Understanding physical concepts using an immersive virtual learning environment
by: Pirker, J., et al.
Published: (2012)

Rivale: A Prototype realistic Immersive Virtual Agent-Based Learning Environment Case Study for Learning Requirements Elicitation Skills
by: Riedman, P., et al.
Published: (2013)

An exploratory Investigation of Virtual Worlds: Proposed Business Models in Second Life
by: Chiu, Kung-chak
Published: (2008)

Trust in Ecommerce: determinants of consumer trust in online shopping and trust-inducing features of interface design
by: Wang, Qiongzhen
Published: (2017)

Giving virtual world learning a pedagogical boost with a gamified authentic learning design
by: Teräs, H., et al.
Published: (2014)

Investigating the impact of e-commerce live streaming on consumers'purchase intention in China
by: ZHANG, TAO
Published: (2022)

The influencing power of social presence and social support towards trust on social commerce during national recovery plan
by: Lai, Tze Wee
Published: (2022)

Iterative evaluation of a virtual three-dimensional environment for start-up entrepreneurship in different application scenarios
by: Pirker, J,, et al.
Published: (2012)

Implementation and evaluation of a collaborative learning, training and networking environment for start-up entrepreneurs in virtual 3D worlds
by: Guetl, Christian, et al.
Published: (2011)

The value of online seller reputation: evidence from a price comparison site
by: Thompson, Stephen, et al.
Published: (2015)

E-Commerce A Strategic Tool for Indian Readymade Garment Exporters To Leverage Their Positions in International Markets
by: Valecha, Deepesh
Published: (2007)

New digital infrastructure, cross-border e-commerce and global vision of creating Electronic World Trade Platform
by: Ma, Shuzhong, et al.
Published: (2018)

The Analysis of The Effects of E-commerce Implementation and Operation in Technology and Non-Technology Industries in Taiwan: Sustainable Profitability Effects.
by: Hsu, Chieh
Published: (2017)

Comparative analysis of trust and security
by: Hussain, Farookh Khadeer, et al.
Published: (2006)