Emotional intelligence as a moderator in the emotional labour-burnout relationship: evidence from Malaysian HR professionals

QR Code

Emotional intelligence as a moderator in the emotional labour-burnout relationship: evidence from Malaysian HR professionals

The role of emotions amongst employees with extensive interpersonal interactions has been identified as critical for both individual and organisational performance. This particular study examines the relationship between emotional labour, trait emotional intelligence and three dimensions of burnout....

Full description

Bibliographic Details
Main Authors:	Mustafa, Michael, Santos, Angeli, Chern, Gwi Terk
Format:	Article
Published:	Inderscience 2016
Subjects:	Emotional labour; Emotional intelligence; Trait EI; Employee burnout; Person-job fit; Malaysia; Employee emotions; Interpersonal interactions; Human resources; Surface acting; Deep acting; Employee wellbeing; Trait congruency; Individual traits; Personality traits
Online Access:	https://eprints.nottingham.ac.uk/37704/

Similar Items

Hubungan antara tret personaliti kehematan, keterbukaan pada pengalaman, ekstraversi dan kesetujuan dengan prestasi kerja dalam kalangan pemimpin pendidik bagi Sekolah Berprestasi Tinggi (SBT) di Malaysia
by: Md Nawi, Nurul Hudani, et al.
Published: (2016)

Coping with organisational change in an Indonesian state-owned enterprise : the role of personality traits and emotional intelligence
by: Haslan, Risky Harisa
Published: (2017)

Keberkesanan modul latihan fizikal terhadap peningkatan keyakinan diri dan ketahanan mental pelatih program latihan khidmat negara, Malaysia
by: Abd Manaf, Norsyahrina
Published: (2013)

Masculinity, femininity and autistic traits
by: Chieng, Zhao Jing
Published: (2023)

Individual variation across PROP and thermal taste phenotypes
by: Yang, Qian
Published: (2015)

Prediktor kefungsian keluarga berisiko yang mempunyai anak remaja resilien
by: Hamsan, Hanina Halimatusaadiah
Published: (2002)

The psychology of investors’ investment decision-making process: the role of emotion regulation and rumination in investment return
by: Au, Kah Mun
Published: (2023)

Are individuals with autism spectrum disorders sensitive to traits?
by: Ramachandran, Rajani
Published: (2007)

IMPULSE BUYING, PERSONALITY TRAITS, IN-STORE ATMOSPHERICS, AND THEIR INTERACTION
by: jalan, nikhil
Published: (2006)

Impulsivity, aggression and trauma history in repeat and one-off female offenders.
by: Braham, Lydia
Published: (2019)

Emotional labour profiles: associations with key predictors and outcomes
by: Fouquereau, Evelyne, et al.
Published: (2018)

An empirical analysis of the representation of lower-order facets of the big five personality dimensions
by: Greenidge, Dion DaCosta
Published: (2013)

Individual differences and emotion regulation through music
by: Pickard, Hannah
Published: (2019)

Using biosensors to measure and regulate the negative affect of drivers in simulated environments
by: Barnard, Megan Patricia
Published: (2017)

Judging personality from a brief sample of behaviour: detecting where others stand on trait continua
by: Wu, Wenjie, et al.
Published: (2017)

Restoring and resuscitating the cultural landscape of Kg Pulau Ketam, Perlis / Mohammad Azam Fikri, Faridatul Akma Abd Latif and Salina Mohamed Ali
by: Fikri, Mohammad Azam, et al.
Published: (2020)

Are sensational interests examples of everyday sadism, or a general indicator of antagonism?
by: Weatherill, Charlotte Lauren
Published: (2019)

Resiliensi: penelitian konsep dan peranannya dalam tugas perkembangan kanak-kanak
by: Hamsan, Hanina Halimatusaadiah, et al.
Published: (2007)

Influence of family functioning and resilience on psychological well-being among students at public high schools in Siak District, Riau, Indonesia
by: Desrianty, Mona
Published: (2022)

The SAPAS, personality traits, and personality disorder
by: Ball, Laura, et al.
Published: (2016)

An exploratory study of autistic-like traits and empathy deficits in male offenders and adolescents
by: Ang, Lip Tat
Published: (2016)

Personality Traits
by: Fung, L., et al.
Published: (2014)

A study of diffusion and acceptance of an electronic newspaper: the case of an Ehime newspaper
by: Uesugi, S., et al.
Published: (2011)

Job satisfaction and self-employment: autonomy or personality?
by: Lange, Thomas
Published: (2012)

Family background, parenting behavior and behavioral adjustments of children from rural at-risk families.
by: Arshat, Zarinah, et al.
Published: (2001)

Emotional experiences of a head teacher during the first two year period of leadership in a secondary school in Cyprus
by: Mourettou, Mary
Published: (2017)

Emotion detection state of the art
by: Binali, Haji, et al.
Published: (2012)

The influence of emotional intelligence on job performance of administrators in UiTM.
by: Md Yusof, Rozman, et al.
Published: (2007)

Factors associated with medical students' psychological wellbeing, coping and personality, as well as wellbeing support: A quantitative and qualitative exploration
by: Hawsawi, Aisha
Published: (2024)

Value of Emotional Intelligence in Organisations
by: Iguchi, Akinori
Published: (2005)

Pretty faces, marginal races: predicting election outcomes using trait assessments of British Parliamentary candidates
by: Mattes, Kyle, et al.
Published: (2014)

Pretty faces, marginal races: predicting election outcomes using trait assessments of British Parliamentary candidates
by: Mattes, Kyle, et al.
Published: (2013)

Investigation of male reproductive traits of agronomic importance in cereals
by: Astrand, Johanna
Published: (2022)

The moderating effect of trait anxiety on anxiety-related thoughts and actions whilst driving
by: Barnard, Megan Patricia, et al.
Published: (2018)

A Study of the Relationship between Vanity Trait and Social Comparison
by: Huang, Y., et al.
Published: (2013)

Motivational correlates of mentally tough behaviours in tennis
by: Gucciardi, Daniel, et al.
Published: (2015)

Kajian sejarah dan keunikan pada beca di Melaka / Fauziawati A. Manap
by: A. Manap, Fauziawati
Published: (2002)

Impulsivity and self-harm in adolescence
by: Lockwood, Joanna
Published: (2019)

Evaluation of EQ4KIDZ, an emotional intelligence program for primary school children in Western Australia
by: Oliver, Lynnette Caroline
Published: (2011)

Impact of transition to identified gender on transgender adults’ quality of life, autistic traits and experiences of interpersonal interactions
by: Nobili, Anna
Published: (2019)